Careers at TrackAlways

Trackalways Ltd. is looking for a highly experienced Telematics Technical Expert who has deep, hands-on knowledge of telematics hardware, communication protocols, device configurations, and the major telematics platforms used across the African region. This role is central to resolving complex client technical issues, supporting new hardware testing, contributing to R&D, and building the company's internal and OEM-facing technical expertise. Key Roles & Responsibilities • Serve as the primary technical escalation point for resolving complex client queries related to telematics hardware, protocols, and configurations. • Conduct testing and evaluation of new telematics hardware before rollout to clients. • Support the development team with research and development input for new products and platform features (including Trackalways Infinity). • Design and implement technical solutions and workarounds for client-specific telematics requirements. • Configure and troubleshoot telematics devices across multiple protocols and hardware brands used in the African region. • Maintain strong working knowledge of major telematics platforms operating across Africa and how Trackalways' products interoperate with them. • Plan and deliver internal training sessions to upskill the technical support and sales teams on hardware, protocols, and troubleshooting. • Plan and deliver external/client-facing technical trainings where required. • Liaise directly with OEMs (hardware manufacturers) on technical support issues, firmware updates, and new product knowledge. • Document technical procedures, configurations, and troubleshooting guides for internal use.

Trackalways Ltd. is seeking Technical Sales Executives with a technical background who are keen to build a career in the sales of technology products, including our GPS tracking platform (Venus), Transport Management Software, Sentinel security guard management platform, and related hardware. The role involves conducting technical product demonstrations for new clients and managing an assigned portfolio of existing clients. Key Roles & Responsibilities • Conduct technical product demonstrations of Trackalways' software and hardware solutions (GPS tracking/Venus, Transport Management Software, Sentinel, and related products) to prospective clients. • Generate and follow up on sales leads, converting prospects into paying clients. • Manage and grow an assigned portfolio of existing clients, ensuring high satisfaction and retention. • Handle both technical and sales-related queries from clients, coordinating with technical teams where deeper support is required. • Prepare and present proposals, quotations, and product/pricing information to clients. • Achieve assigned sales targets on a monthly/quarterly basis. • Maintain accurate records of client interactions, pipeline status, and sales activity. • Stay up to date on Trackalways' product portfolio, telematics trends, and competitor offerings. • Coordinate with the development and technical support teams to ensure smooth client handover and after-sales

Trackalways Ltd. is establishing its Human Resources function for the first time and is looking for an experienced HR Assistant/HR Executive to independently manage all HR-related roles and responsibilities for the company. This is a foundational role, ideal for a candidate who can build and run HR processes with minimal oversight. Candidates with prior exposure to a technical or IT-related company are preferred but not mandatory. Key Roles & Responsibilities • Independently manage the full spectrum of HR functions for the company, given this is the first dedicated HR hire. • Handle end-to-end recruitment: job postings, screening, interview coordination, and onboarding of new employees. • Maintain and update employee records, contracts, and HR documentation in an organised and compliant manner. • Manage attendance, leave records, and support payroll-related HR inputs in coordination with management/finance. • Draft and manage HR correspondence including offer letters, contracts, warning/performance letters, and confirmations. • Support performance management processes, including probation reviews and appraisals. • Handle employee relations matters, grievances, and disciplinary processes in line with Kenyan labour law. • Ensure company HR practices and documentation comply with the Kenya Employment Act and related labour regulations. • Liaise with external bodies (e.g. County Labour Office) on employment-related matters as needed. • Develop and roll out basic HR policies, procedures, and an employee handbook where none currently exist. • Support a positive workplace culture and act as the first point of contact for staff on HR matters.

Trackalways Ltd. is looking for Technical Support Executives to provide first-line customer support to new and existing clients on our telematics hardware and software products, including GPS tracking devices, the Venus platform, and related mobile applications. The ideal candidate comes from an IT/Computer background and enjoys solving client issues efficiently and professionally. Key Roles & Responsibilities • Provide day-to-day technical support to new and existing clients on telematics hardware and software issues. • Log, track, and resolve support tickets/queries within agreed timelines, escalating complex issues where necessary. • Guide clients remotely through basic troubleshooting of GPS trackers, related hardware, and platform/software issues. • Coordinate with the development and technical teams to escalate and follow up on unresolved technical issues. • Maintain accurate records of client interactions, issues raised, and resolutions provided. • Support onboarding of new clients by assisting with basic setup and orientation on the platform where required. • Build strong working relationships with clients through prompt, courteous, and knowledgeable support. • Provide feedback to the development team on recurring issues or product improvement areas.